To better serve our patients, our clients, our referring practices, our doctors, our staff, our hospital, and our souls, we are going to begin implementing some changes to our emergency services. We have extended our capacity and cannot continue without compromising patient care.

Effective immediately, once our queue of patients to be seen has reached capacity, we will receive critical emergencies only. Clients should continue to check in, they will be triaged, and if determined a green, you will be asked to:

1.  Call your pet's regular DVM to schedule an appointment (even if they are scheduling 3 weeks out. Some hospitals have call lists for last minute cancellations)

2. Call back to check on our status and return at another time. This will save you time sitting in our parking lot waiting to be seen and will hopefully help us initiate treatment on our critical cases sooner. 

We will still have a significant wait time to be seen at times and we are continuing to work on that. Most cases that we see are urgent and should be evaluated by a veterinarian. We are trying to set more reasonable expectations and it begins here- we have more patients coming in to be seen than we can see in a reasonable period of time.

This is a pretty significant change for our hospital, we have never turned a patient away. Please be patient with us and if you have any questions, please email me, allisonrye@baybeachvets.com. Thank you for the care you give your pets, the love you have for animals, and the trust you put into our practice, our doctors, and our staff. We love taking care of your pets.